Consumer Reviews |
ADT consumers are typically disappointed with the installations done by ADT’s incompetent local dealers. The 3-year standard contract cannot be cancelled under any circumstances – not even when moving houses, and the customer has to end up paying for the entire length of the term. | FrontPoint has excellent consumer reviews. Even on tough review sites like Yelp, FrontPoint is heads above the competition, including the big brand names that have been doing business for years. People love FrontPoint for their transparency, their cost effectiveness and most of all, for their reliability. |
Yelp Rating  |
Yelp is a website where people can find real reviews made by real customers. Reviewers at Yelp have had little good to say about ADT. In fact, they average just one star out of five. | Thousands of new users every month can’t be wrong. Yelp reviewers consistently rank FrontPoint an average of 4.5 out of 5 stars |
Customer Support  |
Customer support with ADT is another area of concern for customers. Many ADT subscribers claim that the goal of ADT customer support is to sell new service or to extend a contract – not deal with current issues. | FrontPoint gets top marks for handling the needs of their subscribers when it comes to customer support. FrontPoint customer service tries to resolve your problem, not sell you anything. |
Wireless  |
ADT charges extra for their wireless home security protection called ADT Pulse. As a result, most people use their standard phone-line security systems. | FrontPoint offers wireless home security protection on all their services. This means an intruder can no longer just cut the phone line and enter your home. |
Mobile Apps |
ADT has mobile apps for their Pulse services. However their Pulse services come at an extra charge, plus many of the apps are not free to use. | Most of the mobile apps that FrontPoint offers its subscribers are free. Using mobile apps, you can monitor your home from your iPhone or any other smart phone and arm and disarm your home security system remotely. |
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Reliable Installation
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ADT installers do not come from ADT directly. They come from local dealers. The installer doesn’t have to be screened, and some aren’t even bonded or insured. Many ADT installers have a nothing-to-lose attitude, which is why their installation is usually not all that reliable. | You can always trust your FrontPoint installer – because it is you. FrontPoint offers do-it-yourself, plug-and-play equipment that is shipped to your home for free for an easy and convenient self installation. FrontPoint’s assistance is only a phone call away. |
Moving Policy  |
You cannot end an existing contract within the first 3 years, even if you are moving out. If you decide to use their services in a new house, you will have to sign a new 3-year contract. | With FrontPoint, a phone call is all it takes to move to a new location and take your system with you. Just unplug your equipment, reinstall at your new place and give them a call. It’s simple and free. |
Hidden Clauses  |
One of the biggest complaints about ADT that subscribers have is that there are many hidden clauses in the user agreement , and this makes many ADT customers feel like they have been taken advantage of. | FrontPoint prides itself on its transparent user agreement. FrontPoint encourages consumers to completely read and understand the contract prior to ordering, and invites them to call with questions. |
